Support Center
For anything related to Odd Latent games—bug reports, purchase help, account issues, accessibility questions—email us at info@oddlatent.com. Please include as much detail as possible so we can resolve things on the first reply.
Odd Latent support is run by the same product leads who build the games. When you reach out, you are talking to the team that ships updates week after week.
24h target response time
We answer most tickets within one business day (Monday–Friday, EET).
Secure handling
All support emails are monitored by authorized Odd Latent staff only.
Global coverage
We support all Odd Latent mobile titles and live operations regions through the same inbox.
Need tips, progression help, or found an issue while playing? Email us with your player name and device so we can reproduce the problem quickly.
Include screenshots or short clips if possible—they help us diagnose gameplay bugs faster.
Have trouble with saves, cloud sync, real-money purchases, or rewards? Share your store receipt ID and we will sort it out.
We work directly with Apple, Google, and other storefronts, so attaching your receipt speeds up the process.
We love hearing from players about features, accessibility, or balance ideas. Every note reaches the core Odd Latent team.
Even if it is a small tweak, send it along—we review feedback in every sprint planning session.
Data privacy
We honor GDPR, CCPA, and other regional privacy laws. Use the form to submit the email tied to your Odd Latent account; we will reach out to confirm the specific game data that should be erased.
Helpful details to include
Prefer email? Send the same information directly to info@oddlatent.com.
Submitting this form sends your email and game name to our support system to verify and process the deletion request. We retain submission records only as long as needed to fulfill the request and meet legal obligations.